Support

• The name of the grooming business and its booking-site address (for example yoursalon.prettypooches.app).
• The email address on the account you are writing about.
• What you were doing, what you expected, and what happened instead.
• A screenshot if you have one, and the reference code shown on any error page — it lets us find the failure in our logs.

Sign in at office.prettypooches.app with your account email; sign-in is by a magic link sent to that address, so check spam if it does not arrive within a minute. Pricing, what happens when you switch, and the most common questions are answered on the FAQ. Payment and payout questions are usually fastest to settle with your account email and the booking reference to hand.

Questions about an appointment — times, prices, what to bring, cancellations — are for the groomer you booked with: their contact details are on their booking site and on your confirmation email. We run the booking system; we do not run the salon.

For the Pretty Pooches customer app, your account, your data, or a payment that looks wrong, email us at the address above. To close your account, see Delete your account.

There is no public status page yet. If the booking sites, the apps or payments are unavailable, we email affected groomers directly, and you can always ask at the address above. Card payments are processed by Stripe, whose own status is published at status.stripe.com.

How we handle personal data — for groomers and for their customers — is set out in the privacy notice, with the controller/processor terms in the Data Processing Agreement. Data-rights requests (access, export, deletion) can go to privacy@prettypooches.app or to the support address; both reach the same people.