Delete your account

1. Open the app and go to Account.
2. Choose Your data & privacy.
3. Tap Delete my account, type delete my data to confirm, and confirm.

You are signed out straight away.

1. Sign in on the booking site of any groomer you have booked with (the link is in your confirmation email; sign-in is a magic link sent to your email address).
2. Open Your data: export or delete in the site footer.
3. Choose Delete my account and type delete my data to confirm.

Your account is one account across every groomer you have booked with, so deleting it from one site deletes it everywhere.

If you no longer have the app or cannot sign in, email support@prettypooches.app with the subject Delete my account, from the email address on the account. We reply to that address to confirm it is you, then delete the account and confirm back. We aim to do this within one working day; UK GDPR gives us up to one month.

• Your account is closed immediately: you are signed out everywhere, and the groomers you booked with can no longer see your profile or contact details.
• There is a 30-day grace period. Signing in again within 30 days restores the account. After 30 days we erase your identity: your name, email, phone, address, sign-ins, saved card reference, your dogs’ photos and the notification tokens for your devices.
• Each groomer you booked with keeps its own records, without your personal details: your past bookings and payments (which tax law requires them to keep) and the care and safety information they hold about your dogs, such as their notes and vaccination records. To have a groomer erase its own records, ask that groomer.
• Card payments are processed by Stripe, which keeps transaction records under its own retention rules; we never store your card number.
• We keep a deletion log containing only a one-way hash of the email address and the date, so we can show a request was honoured without keeping who made it.

You can download everything we hold about you first — from the same Your data & privacy screen in the app, or Download my data on the web. Deleting your account does not cancel upcoming appointments; cancel those with the groomer first if you need to.

The full detail of what we collect and why is in the privacy notice. Anything else, see Support.